Refund policy

Returns & Exchanges Policy
We want you to shop with confidence at Bark + Barly, and we’re always happy to help if something isn’t quite right.

Exchanges & Faulty Items
If your order arrives damaged, faulty, or incorrect, please email us as soon as possible.

We’ll happily arrange an exchange or replacement, free of charge, including for Paw Balm products where applicable.

Our Promise
We review every request with care and aim to be as flexible as possible within hygiene and safety guidelines. Your satisfaction - and your pet's comfort - always come first

Returns on Bark + Barly Products
Most Bark + Barly products are eligible for return within 14 days of delivery, provided you contact us by email before sending anything back. Returns that are sent without prior email approval unfortunately can’t be accepted, as this helps us track and process returns correctly.

Returned items must be unused, unopened, and in their original packaging to be eligible.

Paw Balm & Hygiene Products
Due to hygiene and safety reasons, we’re unable to accept returns on Paw Balm or any hygiene products once opened.

This policy ensures the wellbeing of all pets and allows us to maintain the highest hygiene standards.

How to Start a Return or Exchange
Please email barkandbarly@outlook.com with:

• Your order number
• The product you wish to return or exchange
• A brief explanation of the issue

Our team will guide you through the next steps.